Hello,
The text under i was sending to the modarator here butt he told me to putt in on the forum
I have for months an strange problem on myn Opencart 2.2 version webshop.
Sometimes people can not order, they stay on the page and not go to the bankpage, they get the message one moment butt nothing happens.
Wen i test then i see sometimes the text error undefined on the page in Firefox and when that happen also not always the province change and you see on the order the first province that is on the drop down menu.
Butt when i looked in google on error undefind and opencart i get to this page where you answers on the problem.
https://forum.opencart.com/viewtopic.php?f=190&t=160391
You also adviced to go to this page and install it butt do you think its also for my problem are is my problem something with HTTPS because in combination with the 2.2 opencart version? before the install everything was good and then i also used HTTPS
https://randemsystems.support/opencart/migrating-your-data-from-opencart-version-2-1-0-x-to-version-2-2-0-0-%28test-only%29/
Like i said it looks like acombination off the SLL and the 2.2 Opencart version butt i am not an expert and get a little desperate because its cost me money everytime somebody can not order.
My host looked everything through and thinks everything is good with the SLL.
Do you know this problem and can your module helps me?
Aloha foppe,
Welcome to the support board. Looking at your issue in general it would seem that you may have mixed HTTP and HTTPS protocols in your OpenCart and that will cause confusion and strange, inconsistent and seemingly random things may happen. By SLL, I am imagining you mean SSL for use with HTTPS.
The simplest way to tell if you have mixed content in Firefox is to right click on the page in question, select View Page Source then search the page for the HTTP protocol. If you find the protocol on certain things like images then that is OK, but if it refers to another page on your site then it is probably not OK. Finding out where this happens in your OpenCart code can be time consuming but in the MODS that we have created there is code to help correct this. At the time of the writing of the MODS, OpenCart 2.2.0.0 was not production live yet and had many other issues that prevented our MODS from fully working but the premise of what needed to be changed most likely stayed the same.
We stopped working on Version 2.2.0.0 for it had too many issues that the OpenCart team were not fixing so we gave up on that version and only use the 2.1.0.x version because we could fix all the issues for HTTPS in that version.
Foppe, Your post was in the incorrect area and was moved to the OpenCart MOD category...
Please check to make sure you are in the proper area before posting.
Mahalo
Sorry for the late reply butt i did some changes and had to wait if the problem is still there and it is.
I looked the page source and i dont think i see something strange butt maybey i can send myn URL to somebody so he can look because i dont have a lott of skills
Yes, send the URL and the settings file (remove password & zip it). I will take a look to see what I can see.
Thanks i have sent you an pm
I have gotten to the bank card screen with no errors so I don't understand the issue or I am in the wrong place.
I need some direction...
Also is your .htaccess redirecting HTTP to HTTPS?
The problem is that it not happens to everyone.
When the fault is there people dont make it do the page where you are on.
They are stuck on the checkout page where they fill in there names etc.
When they want further to the bank card pages they get the text one moment (in dutch even geduld) and they are not getting to the bank card page.
Also when the fault is there i dont see there names in the backend by missing orders, normally when somebody fills in there name i see that in the admin.
Cani send you the .Htacces by email? so you can check because this problem something changed there and i want to make sure the file is good
Get the users to take a screen print to send to you so that you can see what URL is being accessed and any error message if any. Many users do not pay attention to warning messages...
I did not get an email so i did not know there was an message here.
The clients dont get an error message, from there side everything looks good.
And a lot off clients dont contact me butt leave and buy somewehere else.
They fill in everything on the checkout but dont get to the bankpage, there is not an error that the client gets to see
Well, without an error message or something of the sort it would be very hard to know exactly what is happening. it could be something on their computer causing the issue. This time I got the "Error Undefined" error message but it still went to the payments page. In this case you probably have some cross-domain information on the page. You have a lot going on on that page with either MODS or other code that may be causing the main issue. What you should do is to remove all MODS and other such code and test it. it could also be your theme that is causing the issues.
When i use Firefox i also get the error undefined and indeed when that happen i get also the bankpage.
Hmm okay, i am not technical with the points you mention and dont know how i can do that and test it.
Can i also hire you to find out what it can be?
Yes you can. What version of OpenCart are you using?
i let somebody upgrade it to 2.2.0.0, this person left me with these problems.
Ah, OK. Those sorts of problems were inherent to V2.2.0.0 as I wrote about in my thread about upgrading, it was not production ready then - https://randemsystems.support/opencart-mods/migrating-your-data-from-opencart-version-2-1-0-x-to-version-2-2-0-0-(test-only)/
It does not seem that much progress was made since then. Did you apply our fixes to v2.2.0.0?
Through Google i came on your topic and that is why i contact you if my problem can be solved by that.
I am scared to try it because i am not technical engough to do something like that.
This is why you do a backup first so that if anything goes wrong you can revert back t the original state. Besides the fixes use VQMOD and you can install and remove them very easily. No damage to your system.
Can i hire you do it? you know opencart and the upgrading.
How big is the chance that the upgrade solves myn problem?
It is unknown if the fix will solve your issue since the fix was designed to fix an assortment of issues. It will all depend on what kind and quality of MODs are in your system, if your code was modified (hard coded). There can be no guarantees...
Okay butt att least i can try it, i must do something to solve this.
Is there an change you can do it?
Yes, but the price would be $125 for the attempt at fixing the issue. No Guarantees. It will be just to properly apply the fixes to your system. I would need admin access to your OpenCart.
Okay i hoped it was not that much also because i have not an guarentee that i solves myn problem.
I shall see what i am going t do, first i want to thank you fore all your time and efford