Randem Systems Support Board

InnoScript => InnoScript - General Questions, Report Bugs, Problems etc... => Topic started by: ancmar on August 05, 2008, 06:20:14 AM

Title: Unable to register
Post by: ancmar on August 05, 2008, 06:20:14 AM
I try to register program and get the following errors:
 
RS General Routine 3.2.0: key file missing
 
Runtime error 53: ISID.DLL not found.
 
I have downloaded the latest version and installed on Vista as administrator. Have done this several times with the same results.
 
What do I do now?
Title: Unable to register
Post by: Randem on August 05, 2008, 09:45:40 AM
I will check this but this has not seen. I will install on Vista and let you know.
 
BTW: What credentials are you using to register the program with?
Title: Unable to register
Post by: Randem on August 05, 2008, 11:34:52 AM
I checked out installing InnoScript on Vista (Turned off UAC first as recommended) then registering it without any issues. Please give a description of your installation process and the location of where you installed InnoScript.
Title: Unable to register
Post by: ancmar on August 05, 2008, 12:46:42 PM
I downloaded the installation program (innoscript9206ReleaseUpdate.exe), right clicked on it and chose the option Install as Administrator. All other programs requiring administrator credentials have installed OK using this method.
 
One time I installed it with UAC turned off but still the same results.
 
I am concerned that it is called an update instead of a release, because an update might not contain all needed components. I looked, but I did not see any other installation program to download.
 
There is no entry for ISID.dll in the registry and no file called ISID.dll in c:/windows/system32.
 
Please check and see if innoscript9206ReleaseUpdate.exe will install ISID.dll on a computer on which it did not previously exist.
 
Thank you.
Title: Unable to register
Post by: Randem on August 05, 2008, 12:52:44 PM
Then why not just install the release? It is on the web page. https://randemsystems.com/innoscript// (https://randemsystems.com/innoscript//)
 
You cannot install the update if no previous version exists. Well, and have it work properly...