I'm running Version 9.3 Build 2 Trial. If I click on Help | Enter License Info it crashes and write 2 events in the Event log: Application Error eventid 1000 and Application Error eventid 1001. If I buy a license how am I going to get the license info into it?
We cannot duplicate the behavior you mention. Many of or users have upgraded as well as new users with valid registration codes have used this function without event. There is no evidence that you have a license so entering anything into the license info area is not warranted.
What are you attempting to do in that area without having a valid registration code?
If you purchase a valid registration code the function will work.
It works properly on my home Vista computer, but not on any of my XP machines at work, so it must have something to do with our security or network/proxy settings. I don't have a license yet, but even if I did I couldn't enter the information, because the program crashes before the registration information window appears. Unless I figure out what the problem is, I won't be able to use the software. Thanks for your response.
There should be no kind of security that we know of that would cause InnoScript not to work except not to install properly, but the only thing you mentioned that does not work is the area one should not be in unless they had a license. You never mentioned about the rest of the application, which should be the main concern I would believe.
Sorry, I have looked at the rest of the program and have tried it out on some test projects. Everything else seems to run fine, and I'd like to use it for my regular work, but I have to be able to fill in the registration information for that to happen. I discovered that if a new user on the machine installs the program they can bring up the registration screen. So I paid the registration fee and registered it by logging in to another account. But when I go back to the original account it crashes immediately on startup. So I uninstalled it and deleted any left over directories, and reinstalled it as the original user, and it still crashes on startup. It used to do this only when I clicked on Enter License Info. I'm attaching a print screen. The run-time error 9 seems to come from the check for automatic updates option, which I can deal with by turning that feature off. The innoscript crash is the same error I've been getting all along.
I created a new profile thinking my profile might be corrupted, but if I copy back the files from the old profile (except for ntuser*.*) it still fails. If I don't copy back any files it will work, but the profile is missing a lot of stuff I need.
Can you tell me what I have to do to uninstall it completely so that when I reinstall it it won't crash?
(https://randemsystems.support/discus/messages/12/9421.jpg)
I've made some progress (or I'd like to think so anyway). Uninstalled again, deleted all directories for Randem..., did a little registry cleaning, rebooted, and reinstalled. Now the license screen comes up immediately, before the program. I enter the license info, hit OK and get the crash. Retrying produces the same results.
it seems that you are crashing in the auto update program but you stated that it works in other profiles? for the time being you can edit the InnoScript.ini file and set the autoupdate to False. The .ini file will be in Documents and FoldersYOURUSERNAMELocal SettingsApplication DataRandem SystemsInnoScript Then edit the ini file to set CheckForUpdates=False.
Hopefully I understood your post correctly.
Thanks. I've done that and the Run-Time error 9 no longer shows.
When I run the program now, it immediately goes to the license screen without bringing up the main program screen. When I click OK after entering the license information, I get the crash as shown in the picture attached to the earlier message. The license info does not seem to get recorded, or whatever is supposed to happen, because the same thing happens the next time I run it. I never get the main program screen any more on this computer.
It used to work, although the license screen did not. I'm pretty much at a dead end here. Got any other ideas?
Can you register it in another profile? That would still make it good for all profiles.
Yes, I can register it in another profile, and it looks like its working, but when I go back to the original profile and run it, it crashes immediately. I'll try rebuilding the profile. Ugh!
I tried that on another machine, and it would work if I deleted the profile, logged in as the original user and installed the program. If I copied all the files from the profile back first it would fail. Do you have files written in places where I wouldn't look for them?
No, all the files are in the location I posted. It does look like your profile has a bit of an issue.
OK. I was willing to believe that the profile might have some issues, so on a test machine where the program will install, but crashes when you click Enter License Info, I uninstalled the program, then removed the profile of the user, then logged in as that user to create a new profile, installed the program, and it still crashes when you click Enter License Info. Another account on that machine will install AND bring up the license screen without crashing. BUT once I enter the license info in that account the program immediately crashes when run in the other users account (the one with the new blank profile).
So I think that says the issue is not in the users part of the registry or in the files in the users profile path. Is there someplace in the registry where you're storing information that does not get removed when the program is uninstalled?
I have installed InnoScript 9.3 Build 1 and 9.3 Build 2 with your registration information on several machines and have gotten no crashes or error what-so-ever so the issues have to be within your machine. Please read this https://randemsystems.support/expert-computer-repair/virus-problems/ (https://randemsystems.support/expert-computer-repair/virus-problems/) perhaps it can help you find some reasons for your crashes. They are not directly related to InnoScript. Perhaps you can better define crash. Is there an error message? What is the status of the Windows Updates on your machine and other details.
Here are images from our registration using your registration codes.
(https://randemsystems.support/discus/messages/12/9425.jpg)
David tell me what version, dae and time of the file rsgenrtns.dll is in your WindowsSystem32
What kind of security software are you running on these machines where you get the crashes?
rsgenrtns.dll is 274,432 bytes dated 9/27/08 8:31 PM
Sorry. V 4.00.0158
That is the correct file. What kind of security application is on the machines with the crashes?
We're using Trend Micro. This is a US DOE lab.
The funny thing is that it will run on the machines, usually under some account, but not all accounts (all are admin accounts). And once it stops working for one account, I can't get it to run again on that account.
Are you running on a domain with domain security?
Yes, with group policy. I wondered if that might be aggravating the problem, but I haven't seen anything in the event logs to indicate so. Every other app works, including ones I write. And these computers are very stable.
Check your Trend Micro logs to see if it is removing something related to InnoScript.
I've just checked all of the Trend logs again, and all of the Windows event logs. The Trend logs have nothing in them at the time of the crash and no mention of Innoscript any place. The only thing that does show us is the Application Event log error which is:
Source: Application Error
EventID: 1000
Category: None
Description: Faulting application innoscript.exe, version 9.3.0.2, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x00028bed.
It's always the same address.
ntdll.dll is a system module.
Which version of XP are you using?
Which SP for XP is installed?
Are these files on your system?
windowssystem32ikgcg.dll
windowssystem32isid.dll
If so what version, Date and Time?
XP Professional SP 3
windowssystem32ntdll.dll
3/30/09 2:29 PM 706,048 bytes v 5.1.2600.5512
windowssystem32ikgcg.dll
5/14/08 8:30 AM 1,601,024 bytes no version available
windowssystem32isid.dll
5/14/08 3:30 AM 1,605,120 bytes v 1.0.2.0
I'm off until Monday, but I'll check back occasionally in the mean time.
Thanks for your help.