I purchased an upgrade from version 10.5 to version 11 on 8/4/11. I received a new registration code on 8/14/11.
Today I downloaded the update to version 11.0.6. Upon opening the program I now find that the program appears to be running in Trial Mode. The colors menu is grayed out, the program will not save scripts, Inno Setup is grayed out, etc.
The program's About screen still says that the program is registered to Donald Jeffries. I tried to re-enter the registration code several times, but it stays stuck in trial mode, even if I close the program and restart it.
For some reason, the About screen says that I am running a Virtual Machine - but I am not!
Please help me get this program working again!
When you upgraded from 10.5 to 11 what was the trial status then? What happened between the time when it was working to when it was not. Did you install version 11 in the same folder as 10.5? I don't have enough details to work with such as OS version etc...
Could you post a screen shot of the about screen?
Even if InnoScript was running on a Virtual Machine with a registered version it would run. We need to find out why InnoScript may think you are unregistered.
Have you run a registry cleaner which may have inadvertently removed registration information?
(https://randemsystems.support/discus/messages/12/10291.jpg)
My versio of 10.5 was registered. When I upgraded from 10.5 to 11, I had trouble getting the software to register using the registration codes that you had sent me on 8/4/11. You then sent me a new set of codes on 8/14/11 which worked.
My operating system is Windows XP. I ran a registry cleaner yesterday after discovering this problem. It didn't help. I can still back out the changes that it made. I don't see any references to Randem or InnoScript in the keys that were removed.
Innoscript 11 is installed in its own directory. The InnoScript 10 directory is gone.
I have also tried to totally uninstall InnoScript 11 and reinstall it. That didn't help either.
So InnoScript 11 was working correctly on 8/14/2011. What happened between then and now?
We are looking into this.
I also run into the same problem when I installed the 11.0.6 update on my home computer tonight. Prior to the update, it was BLUE with all functions functional. Immediately after the update it went to RED with most functionality disabled.
Before the update the about screen reported Virtual Machine: NO. After the update the about screen reported
Virtual Machine: YES Both machines say registered, yet then functionally are no longer registered.
Ok, we are working on that now. This seems to appear in machines that have multi core processors. As soon as we get a fix we will let you know. Hopefully later this evening.
Aloha,
The issue has been fixed and we are uploading the fix now. The new version is 11.0 Build 7
Here is an update to the fix in case you still have issues...
I had version 10.5.4. I've upgraded soft to 11 build 16. I registered software with new registration details received 28.03.2012. I received message informing that product was registered but, after next InnoScript startup I still see Trial, and I don't see any update in About. I decided to downgrade to 10.5.4(deinstall/install). But after it I decided to upgrade again to the latest version and I received information that you need the system above 5.1. (I run WXP sp3). Should I wait till 11 build 18?
Thanks for assistance.
Aloha lech,
If you are running the latest InnoScript (11.1 Build 16), just go to Help->Enter License Info to enter your registration codes. I checked the registrations and cannot find that InnoScript was registered using your email address. Is there another email address or associated info that it was to be registered under? So, in this case your copy is not registered and needs to be before the Trial will be converted to Release version. I am not sure what you mean by needing 5.1 but InnoScript works on XP/Vista/Windows 7. Where did you get the message from? A screenshot would be helpful in this case.
BTW: You have to be connected to the internet and allow InnoScript to connect to register the product.
Still problem with upgrade to 11.16, but about it in the end.
Finally, I succeed to install 11.15 . But I did it that way:
1) uninstalled InnoScript 11.15
2) installed IS 10.5.4
3) registered license
4) installed IS 11.15
5) registered license
I started upgrade to 11.16, and received error in attachment. I use WXP localized for Poland(to be precise) and last message box is in polish.
I translation to English it means that
I would imagine it has something to do with the way the polish version of Windows returns it's version numbers and that is why the English version does not show this error. I will look into it...
Could you type 'ver' in a cmd prompt then show what is returned?
Aloha lech,
I am curious, have you tried downloading the full version to install instead of the update? If not try that and let me know if it will install.
Aloha,
Here you are answer for version
C:>ver
Microsoft Windows [Wersja 6.1.7601]
Ok, now the other question?
I purchased Innoscript-Release 5. Each time I try to upgrade, I get error messages. for Version 8, I uninstalled it and installed version 9. Today, I did the same thing in order to install Ver. 11. Each time I entered my Register information 8, 9 and now 11 will not accept it. Each time support has had to correct the problem. I Have to upgrade many of my VB programs, and need to Register ver. 11. Please help!
Aloha johnfl,
InnoScript 11 is not a free upgrade and it needs to be purchased. This is noted on the website as well in on the announcement page of this support board. Your registration codes for any other version will not work on version 11. You can purchase version 11 at https://randemsystems.com/innoscript// (https://randemsystems.com/innoscript//)