Randem Systems Support Board

BotBanish => BotBanish - General Questions, Report Bugs, Problems etc... => Topic started by: Randem on February 08, 2018, 01:00:44 PM

Title: BotBanish Error Message Explanations
Post by: Randem on February 08, 2018, 01:00:44 PM
Please make sure you are using the latest BotBanish version - http://botbanish.com (http://botbanish.com/)
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BotBanishClient: .htacces File May Be Improperly Formatted, Data is Missing or WRONG FILE USED - PLEASE CORRECT!!!
BotBanishClient: .htacces File May Be Improperly Formatted, Corrupted or WRONG file used!!!

1) The .htaccess file that was indicated for BotBanish to use is either marked READ ONLY.
2) The entry that has been previously placed in the .htaccess file is not there (It may have been manually removed).
3) The wrong location for the root .htaccess file was used causing the entries not to be present.

Resolution: Make sure that the .htaccess file that BotBanish uses is NOT read only and in the root of your domain.
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A deny IP Address entry was found in the IP table AND in the .htacces file. It is still being allowed access to the system. We should not be seeing this IP - THIS NEEDS TO BE CORRECTED!!! IP Address: xxx.xxx.xxx.xxx User Agent:

A deny IP Address entry was found in the IP table but NOT in the .htacces file. IP Address: xxx.xxx.xxx.xxx  User Agent:

A SetEnvIfNoCase entry was not found in the .htacces file and the User-Agent is still being allowed entry to the system. IP Address: xxx.xxx.xxx.xxx  User Agent:

BotBanishClient: .htacces File May Be Improperly Formatted, Data is Missing or WRONG FILE USED - PLEASE CORRECT

A deny IP Address entry was found in the IP table AND in the .htacces file.
It is still being allowed access to the system. We should not be seeing this IP - ACCOUNT WILL BE TERMINATED IF THIS CONTINUES!!!


1) The bot is hitting your site too fast for BotBanish to lock it out the first time. Eventually the lockout will take effect. This is just a notification.

2) The wrong location for the root .htaccess file was used causing the entries not to be present in the root .htaccess file. BotBanish has previously blocked this IP or User-Agent but it is still being seen by BotBanish. The entry that has been previously placed in the .htccess file is not there (It may have been manually removed).

Resolution: Make sure that the .htaccess file that BotBanish uses is NOT read only and in the root of your domain.
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Account has been prematurely terminated. Probable violation of the .htaccess rule

1) Your BotBanish account has been terminated due to using the incorrect .htaccess file causing any previously blocked IP's or User-Agents to keep accessing the system causing BotBanish to waste resources attempting to protect your domain.

Resolution: Update to the latest BotBanish version and make sure that the .htaccess file used is for the root for your domain. Contact BotBanish to re-activate your account after the situation has been corrected.

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A BOT/USER is attacking the system. It has been terminated

1) The BOT with the IP address noted has been blocked from accessing your site.