It's been a long time since I've had a need for support. The installation of our poducts created with Innoscript and Inno Setup have been running problem-free for several years. However, the inevitable - two current problems.
1. I just ran Innoscript and accepted the prompt to install the new Version 11. When I went to run the program after the install I got the following error: Run Time Error '429'. ActiveX component can't create object. How can this be fixed?
2. One of our products runs in a network environment. Station computers access the program and its databases via a Virtual Drive to a shared folder on the Server. One of our customers has experienced an error during execution of one of the program features for the first time after after successfully using the feature mutiple times over more than two years with the same version of our application in the same network environment.
The error is presented by Windows, not from our application, and the application is aborted. The Windows version is Server 2008. The error code is: 0xc000008f. I've done some research on the error code but can't find anything in terms of possibilities. Interestingly, the error does not occur when the feature is executed on the Server on a standalone basis. I realize that it's a shot in the dark, but can you provide any guidance on identifying possibilities - network-wise, database-wise, timing-situation-wise or otherwise. Thanks.
1 - You will need to uninstall all versions of InnoScript and remove all folders then install version 11 to get it to work.
There are numerous warnings about upgrading to Version 11. One was in the email on the release of version 11, One is in the installation and one in the InnoScript support site (here) where you had to by-pass to post a message.
2 - This question should be a post in a different thread; for it really has nothing to do with InnoScript and will only lead to confusion to others reading these posts.
Thanks. I agree about Problem 2 - I should have thought better.
I decided to re-install Version 1003007 from a previous download and did so. When I ran the program I got a 0-9-Subscript Out of Range error, followed by a Check for Updates prompt to which I responded OK. I waited for several minutes with the Check for Update windows present but nothing happened. What next?
You HAVE to remove ALL remnants of InnoScript to resolve the conflict before you can re-install either version...
I uninstalled via Add/Remove Programs. With respect to ALL remnants what other than deleting the Randem folder under Program files needs to be done?
By the way, when the Subscript Out of Range error occurs it apparently screws up Internet Explorer 8.
When you have conflicts anything can happen. I have no idea about IE but InnoScript does not install anything into IE.
You have to delete all folders where ever they are. Add Remove Programs will not work for this because one install overwrote the other and all the files will not be uninstalled from there because each version uses different files.
you need to delete all files and folders from:
\Program Files (x86)\Randem Systems\InnoScript\
\ProgramData\Randem Systems\InnoScript\
\Users\YOURUSERNAME\AppData\Local\Randem Systems\InnoScript
Restart then re-install.
NOTE: We only support InnoScript Version 11.
I used Search to identify all folders and files related to Innoscript and Randem Systems. I deleted these, restarted, reinstalled my old Version 10, and ran it. I got the window prompt about a new version, declined it, and was able to proceed with the program. I'm leaving well enough alone.
May I say that I believe you need to improve your install/uninstall process. Consider how all this started:
1. I ran a working version that I hadn't used in some time.
2. I got the window prompt about a new version and chose to install the new version (11).
3. When I ran it I got the Run Time Error '429'. ActiveX component can't create object error referenced in my original post.
There no no mention of uninstalling the previous version or removing remnants. What else could be assumed except that acceptance of the prompt for a new version would handle everything that was required?
At this point I'm reluctant to accept the new version prompt, unless you have some advice.
The old version was discontinued over a year ago. Why would we improve the installation for a discontinued version? When Version 11 was in BETA and then released we sent out several emails informing ALL current users about the change and what needed to be done and needed NOT to be done. When you choose to continue to use a discontinued version you run the risk of issues if you update and do not follow the release instructions.
There are reasons we do not support old versions...
My suggestion was to improve the installation of the NEW version - the version I was prompted to install, and when I did it led to an error without any reference to requirements that were described in emails from some time ago at the time of a beta version.
Nonetheless, what matters now is where I go from here to install the current version. Please advise. (If the emails are still available, perhaps that's a start.)
You were given all the instructions in a prior post. You said you followed them to get the version you have installed. If you wanted the current version, why did you not install the current version instead of the old version at that time?
The installation does not have issues, it's the way it is installed. That is why we made installation instructions available in as many ways possible upon release and BETA. You are over a year out-of-date...
I don't understand your defensiveness. I believe it was a natural expectation that I could update to the latest version from the window prompt that supposedly allowed me to do so.
I just ran the old version and accepted the window prompt for the update. Version 11 installed, apparently successfully. However, when I run it I get a window that asks for a Transaction ID and Registration Code. I clicked the Purchase button and got The webpage cannot be Found. One more time - what next?
Sorry, it is not defensiveness. It is just the explanation as to why it does not work the way you expect it to. That is why the emails went out as well as other forms of communication about the new version.
The webpage where you can purchase the new version is
https://randemsystems.com/innoscript// (https://randemsystems.com/innoscript//)
I'll let it go after this but, if it's not defensiveness, it's missing sensivity to potential customer environments and comunication related to them.
Our company has used InnoScript for just one of our applications. We did so based on the sensitivity of the database and network aspects of that application and your warnings about the deficiencies of the VB PDW. We have been able to maintain the application successfully simply by recompiling it and using the original Inno Setup script with minor modifications related to version number and output file name.
Therefore, we have had no reason to use InnoScript for well over a year, and thus little reason to focus on emails and other forms of communication related to new versions. Again, I believe it was a natural expectation that I could update to the latest version from the window prompt that supposedly allowed me to do so. If the emails and other forms of communication were so vital to the installation of Version 11, what wasn't their content built into the actual installation process when an update to Version 11 was attempted via the window prompt in an earlier version? For example, with recognition of an update to Version 11 from a previous version, why not an inline warning related to the content of the emails, etc.?
It is likely that we will not have a need for InnoScript in the future. (The only reason I ran it this time was out of curiosity about a network situation.) I noted in my first visit to your website in more than a year that there are some significant environmental changes in Version 11. I will review these and then decide whether or not it's worth continuing.