I am by no means a heavy user of Innoscript - I don't have to update setups frequently. I went to use it today with v8 (version I was using) and it would crash immediately on ntdll.dll. Tried updating to resolve, uninstalls/reinstalls, all with the same result. Previous post mentions ntdll.dll crash but no resolution was posted. Suggestions?
Thanks
Jon
XP SP2, Trend AV
Aloha Jon,
You have not given enough information to investigate. The current version of InnoScript is version 10 and you are not current. If you were using it previously and all of a sudden it started to crash it has to be something else that has changed your environment to cause this failure. Since InnoScript does not directly use NTDLL.dll, it would need to be something in your OS files that changed.
You should probably get updated to the current version first then see what happens.
Tried that already with the currently available version for download (10.x). Uninstalled everything, cleaned out dirs in my profile as well as the program files. Same error message.
What error message are you getting exactly? Is it a Windows Message or an InnoScript message?
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 9/7/2009
Time: 12:59:44 PM
User: N/A
Computer: VMJM013525-5
Description:
The application, C:Program FilesRandem SystemsInnoScript 10innoscript.exe, generated an application error The error occurred on 09/07/2009 @ 12:59:44.781 The exception generated was 80000007 at address 00000000 (ntdll!KiFastSystemCallRet)
and
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 9/7/2009
Time: 12:59:57 PM
User: N/A
Computer: VMJM013525-5
Description:
Faulting application innoscript.exe, version 10.0.0.5, faulting module ntdll.dll, version 5.1.2600.3520, fault address 0x000294e9.
Disable your Virus software and try again. This exception is a known issue with Anti Virus applications.