Randem Systems Support Board

We have liftoff!  Thanks.
 
And sorry about the registration codes - I misfiled the more recent email.
 
Will

will_fastie,
 
I did send you a new email with the new registration codes for version 5.4 on 10/14/2006. I will send them again.

I have good news and bad news.
 
The good news is that IS 5.4 is now running.
 
The bad news is that it will not accept my registration codes as delivered on 9/13/06.
 
The email I received mentioned user name and organization.  The registration panel asks for user name and email address.  I used my email address.  Should I have used the organization?

We found the problem, One old file got into the install. Please download the updated release dated 10/27/2006 and re-install. This should solve the problem.

See below.  This is what I get every time, 100% repeatable.  I never get anywhere near IS, never see its window.
 

 

I have uninstalled 5.4 and re-installed 5.3. I have over written the installation of 5.3 with 5.4 and all works normally. I will need more information about your system to determine the cause. You do have Admin rights correct?
 
Does the registration screen come up at all? If so what is the info on the screen? (What is it asking for).

I will look into this further. So far I can not get it to crash. I will reinstall 5.3 and then 5.4. What revision of 5.3 did you have installed?

I'm sorry I didn't respond sooner.  You work through earthquakes and I'm just lazy.
 
The archive has a creation date of 10/16 at 3:25:55 PM and a size of 3.85MB (4,042,432 bytes).  The executable contained therein has a creation date of 10/15 at 1:53:58 PM and a size of 3.87MB (4,065,228 bytes).
 
I removed the .ini file, cleared all traces of Innoscript away, and re-installed.  I still crash.
 
Will

I am having the same problem

Erase the whole folder for InnoScript and re-install. I have re-installed over 5.3 and all is fine. Your system folder is not protected and you are loging in with administrator rights correct?
 
Remove the innoScript.ini file and re-install. I will look into this Further.
 
What's the date on your InnoScript archive file?

Then I'm at a loss.  IS 5.3 worked fine on this PC and 5.4 does not.  I don't know where to look next.

No registry issues would cause that.

RSGenRtns.dll does not exist anywhere on my laptop.  Is there a possibility that there is still something left over in the Registry?
 
Will

I just finished an installation of InnoScript on another PC.  It's clean in the sense that neither IS nor VB has ever been installed on the PC before.  InnoScript ran.
 
I will poke around my laptop to see what's going on.
 
Will

I have found nothing. The only thing I can think of is that you have an old copy of RSGenRtns.dll on your system and it is registered. The new version would not allow this type of failure (it was expected). Do a search of your system an let me know what you find.