Randem Systems Support Board

These are issues with the Admin Console or the Client:

1. Some stations do not have the "Firewall Settings" highlighted in Stations->Computer->Station Settings->Firewall Settings. Even some with the icon.

2. If there is no "Firewall Settings" and icon, "Synchronize Settings" will not work. At install these settings are present but soon disappear on some stations.

3. The stations that have the "Firewall Setting", have in the "Application Rules" a Category "Remote Admin" which has all the rules that were set on the Admin Console.
The stations that do not have the "Firewall Settings" highlighted do not have this category.

4. All AVG services are started on all stations and set to "Automatic" except "avgbIDSAgent" which is set to "Manual".

5. At install time all stations show up in the "Admin Console" but some stations disappear after a short time.

6. Need to delete from the admin console and install the client over itself multiple times to get the "Firewall Settings" and the icon to show.

7. "Test Connection" in "Remote Admin" does not work properly. It does not give any indication that it is working or failing.

8. "Check Station Availability" states that the station is online. "Gather Diagnostic Data" just continues to appear to do something but nothing is being done. On stations where "Firewall Settings" appears
"Get Diagnostic Data" returns "Station has supplied incomplete diagnostic data".

9. Only the initial install will connect the client stations to the console. After that some stations will disconnect and not connect again. Even though some show the icon like it is connected the last contact time never changes. This is intermittent with stations, some work and others do not. There is no rhyme or reason for this behavior. The only way to get the disconnected stations to reconnect is to re-install the client, then the process start over again. some of the connected stations will disconnect if restarted.